Most Products Delivered within 2-3 Days
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. Thanks to our close relationships with our one-stop production facility, fulfillment and shipping partners, we are able to ship many products within 24-48 hours of order confirmation.
We use Royal Mail’s 1st Class Recorded and FedEx Tracked & Signed services for most orders under 2kg. Royal Mail delivers most of our orders the next day but occasionally it may take 3-5 days, and in rare cases up to 15 working days. FedEx also typically delivers the next day. Our standard delivery days include Saturdays, but not Sundays. Average shipping price is about £5, unless it is a bulk order.
Customs and Duties
Please note that if your UK order is to be delivered outside of the UK or EU, you may incur additional import charges. If this happens, it is usually a non-reclaimable customs tax and related administration fees. We can only recommend checking your country's specific regulations on import duty.
Production vs Delivery
Please note that delivery times only start after order processing, and in the case of custom-made items, production. The time frame for order delivery is divided into two parts:
Order verification, production, quality check and packaging. All orders are processed for dispatch within 24 -72 hours after the order is placed. Depending on availability of stock and materials, the product is then shipped within 1 - 2 business days. In rare instances, it may take longer and you will be notified.
This refers to the time it takes for products to be shipped after the order has been processed and the products have left our fulfillment centers. Once shipped, items usually take between 2 - 3 business days to arrive at their destination. You can read more about this above.
Orders of more than one unit (or more than one cushion cover/ cushion insert) may arrive at your chosen delivery address at different dates and times. We ship our products as soon as the items are processed.