Returns and Refunds

At Cushify, we value transparency and aim to build long-lasting relationships with our customers. We have a stringent product quality process and source our products with great care. We currently have three different types of products: custom-made items, stock-item cushion covers, and cushion inserts. Note that each stock-item is identified as "Cushion Cover" in its title.

Please do not return a product without contacting the support team first. We are not responsible for items sent without authorization as we cannot guarantee their delivery, and thus, a refund.
The email address is sayhello@cushify.shop

How do I return my item and receive a refund?

Custom-made Items

If your custom-made item is faulty in any way, we will redo it. Please contact our Customer Support team quoting your order number within 14 days of receiving your product. We will then explain the process which starts with providing a photo of the fault, along with a clear description of the problem, emailed to our support team.
The email address is sayhello@cushify.shop

In most cases, we will remedy the issue via email, typically within in a few hours. If the fault cannot be verified over email, we may request you to return the product for inspection. Please do not send a product back to us without contacting the support team first, as we cannot guarantee its delivery.

Buyer's Remorse
We do not accept returns for color variations or a change of heart. Please note that the images for products on the website should be used as a reference only in conjunction with the written descriptions. Due to the nature of color calibration, the colors on your monitor or phone will differ from the actual product. Products can also look different under artificial light as compared to natural light. We encourage you to be responsible for your own purchasing decisions.

Note to EU Customers:
Cushify reserves the right to refuse returns of non-faulty goods at its sole discretion because these items have been custom-made to order and in some cases can not be reused. EU law Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.

Stock-item Cushion Covers

If your stock-item cushion cover item is faulty in any way, we will redo it. Please contact our Customer Support team quoting your order number within 14 days of receiving your product. We will then explain the process which starts with providing a photo of the fault, along with a clear description of the problem, emailed to our support team. The email address is sayhello@cushify.shop

In most cases, we will remedy the issue via email, typically within in a few hours. If the fault cannot be verified over email, we may request you to return the product for inspection. Please do not send a product back to us without contacting the support team first, as we cannot guarantee its delivery.

If you are unhappy with the quality of your stock-item cushion cover, we will gladly accept your return and refund your purchase. Please contact our Customer Support team quoting your order number within 14 days of receiving your product. The email address is sayhello@cushify.shop

Buyer's Remorse
We do not accept returns for color variations or a change of heart. Please note that the images for products on the website should be used as a reference only in conjunction with the written descriptions. Due to the nature of color calibration, the colous on your monitor or phone will differ from the actual product. Products can also look different under artificial light as compared to natural light. We encourage you to be responsible for your own purchasing decisions.

Please do not return a product without contacting the support team first. We are not responsible for items sent without authorization as we cannot guarantee their delivery, and thus, a refund.

Cushion Inserts 

We do not offer refunds for cushion inserts.

Miscellaneous Notes

Please note that we do not offer any reimbursement toward postage costs; please also note that we charge a nominal re-stocking fee of £1.50 for every item returned.

We do not offer refunds for an erroneous address. We will gladly ship the product/s to the address you give us but you are responsible for its validity and accuracy. Please verify that you have entered it correctly before you submit your order.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.