Returns and Refunds

At Cushify, we value transparency and aim to build long-lasting relationships with our customers. We have a stringent product quality process and source our products with great care. We have three different types of products: stock-item cushion covers, cushion inserts and custom-made cushions, Each custom-made product is identified as such in its description.

How do I return my item and receive a refund?

Stock-item Cushion Covers

If your stock-item cushion cover is faulty in any way, we will reship it. The process is the same as above for custom-made cushions. Please read it, and contact our Customer Support team quoting your order number within 7 days of receiving your product. The email address is sayhello@cushify.shop

If you are unhappy with the quality of your stock-item cushion cover, we will gladly accept your return and refund your purchase. Please contact our Customer Support team quoting your order number within 7 days of receiving your product. The email address is sayhello@cushify.shop

We do not accept returns for colour variations or a change of heart. Please note that the images for products on the website should be used as a reference only in conjunction with the written descriptions. Due to the nature of colour calibration, the colours on your monitor or phone will differ from the actual product. Products can also look different under artificial light as compared to natural light. We encourage you to be responsible for your own purchasing decisions.

Please do not send a product back to us without contacting the support team first, as we cannot guarantee its delivery.

 

Custom-made Cushions 

If your custom-made cushion is faulty in any way, we will redo it. Please contact our Customer Support team quoting your order number within 7 days of receiving your product. We will then explain the process which starts with providing a photo of the fault, along with a clear description of the problem, emailed to our support team. The email address is sayhello@cushify.shop

In most cases, we will remedy the issue via email, typically within in a few hours. If the fault cannot be verified over email, we may request you to return the product for inspection. Please do not send a product back to us without contacting the support team first, as we cannot guarantee its delivery.

We are unable to accept returns of non-faulty goods because these items have been custom-made to order and cannot be reused. As per EU law, the goods cannot be returned as they were made according to your specifications.

Cushion Inserts 

We do not offer refunds for cushion inserts.

Miscellaneous Notes

Please note that we do not offer any reimbursement toward postage costs; please also note that we charge a nominal re-stocking fee of £1.50 for every item returned.

We do not offer refunds for an erroneous address. We will gladly ship the product/s to the address you give us but you are responsible for its validity and accuracy. Please verify that you have entered it correctly before you submit your order.